Provide an integrated learning and development platform which promotes targeted development aimed at improving performance for you, your workforce, and ultimately your business.

Build the competency and capacity of you and your workforce in order to increase everyone’s ability to contribute to the success of your people – personally and professionally – as well as your business. Link individual objectives, capabilities, development and validating the resulting impact in order to bridge the gap between business objectives and improved performance.


  • Define individual goals, objectives, and performance metrics in support of the business initiatives.
  • Assess capability needs per those objectives.
  • Create an individual development plan and acquire competencies.
  • Assess individual ability, application and impact.



Create an engaging and motivational work environment for you and your workforce which supports, improves, and sustains the level of performance desired of your business.

Create clear direction, priorities, and metrics while providing the coaching and support your workforce needs in order to generate ‘breakthrough’ results for your business. Demonstrate the leadership behaviors and characteristics which support a motivational and productive work environment. Build a partnership with your workforce through involvement, collaboration, and effective teamwork while developing them in ways that are beneficial to both the individual and the business. Ensure the work is challenging, meaningful, and is essential to the success of your business.


  • Create, define and manage the implementation of your strategic initiatives.
  • Define and track extraordinary / breakthrough results the business must achieve.
  • Communicate the need for improvement and the creation of a partnership with your people in order to build ownership and commitment for achieving your business goals.
  • Coach and develop transformational leadership behaviors and characteristics that promote a culture which engages and motivates your people to embrace continuous and breakthrough improvement.
  • Support personal and professional development of your people.
  • Grow the capacity of your organization to improve overall performance.
  • Build and nurture a partnership with your people.



Provide leadership, coaching, and guidance to the workforce which will ensure they recognize their ability to influence business performance.

Build workforce ownership, accountability, contributions, and an understanding of the resulting impact they can have on the business. Create effective teams through defining and demonstrating supporting attributes and behaviors. Develop collaborative problem-solving skills along with operating principles and practices to serve as a guide for individuals, teams, and organization. Develop tools and processes to ensure the work aligns with and supports the priorities and needs of the business. Ensure workforce development and contributions are linked to business performance.


  • Manage change while coaching people and teams to embrace the improvement effort and achieve what’s possible.
  • Create supporting management systems needed to bring about improved performance of the people and the operations of the business.
  • Translate business direction to objectives.
  • Define and execute a plan to achieve the objective and the necessary impact on the performance goals of your business.
  • Fully utilize resources and what your people have to offer.
  • Develop a performance management process to guide people and the teams.
  • Create processes for continuous improvement while developing your people.
  • Grow the capacity of your people.
  • Define roles and accountabilities.
  • Track, improve, and sustain performance.
  • Demonstrate leadership and management behaviors and characteristics.

Educate. Engage. Embrace.


The KLM Group exists to improve the way the world of business learns, grows, and performs through a platform for improving Knowledge (Education), Leadership (Engagement), and Management (Embracing).


The KLM Group
Phone: 804.314.1088
407 Sunset Blvd
Chester, Virginia 23836