BENEFITS 
  • Employee can become enabled to overcome their sense of powerlessness, lack of influence, and to recognize and eventually to use their resources, skills, and influence
  • A greater realization of discretion and resources: distributing control in order to better serve both internal and external customers and the interests of key stakeholders 
  • Improved morale
  • More informed and supportive work force 
  • Higher productivity / less waste
  • Improvement in customer satisfaction
  • Improvement in business performance
  • Build capacity of the employee so he/she could become independent / interdependent = BIGGER contribution