• Have the courage, commitment, and determination to exercise the discipline to follow the 4 principles offered within ‘THE OZ PRINCIPLE’ (see related book listing later in this material) to drive/reinforce that accountability
  • Leaders must hold themselves accountable to their own commitments and standards.
  • Leaders must demonstrate the following principles – privately and publicly – and across everyone within their organization – to have any hope of influencing a positive environment of accountability.
  • ‘What you do speaks louder than anything you say!’


  • ‘The OZ Principle … Getting Results Through Individual and Organizational Accountability’ by Roger Conners, Tom Smith, Craig Hickman
  • ‘How Did That Happen … Holding People Accountable for Results, The Positive, Principled Way’ by Roger Connors, Tom Smith
  • ‘Why Employees Don’t Do What They-re Supposed To and What You Can Do About It’ by Ferdinand F. Fournies
  • ‘Crucial Accountability … Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior’ by Patterson-Grenny-Manfield-McMillan-Switzer
  • ‘Winning with Accountability: The Secret Language of High-Performing Organizations’ (6th edition) by Henry J. Evans